Content not displaying after unlock | HushLink Help

When content won't display:

For viewers:

1. Verify unlock was successful

   • Check for confirmation message
   • Look for email confirmation
   • Check if you were charged (paid links)

2. Refresh the page

   • Hard refresh (Ctrl+F5 or Cmd+Shift+R)
   • Try reloading a few times

3. Clear browser data

   • Clear cache and cookies
   • Try incognito/private mode
   • Use different browser

4. Check file type support

   • Ensure your browser supports the format
   • Update browser to latest version
   • Try desktop if on mobile

5. Internet connection

   • Large files need stable connection
   • Try different network
   • Wait for complete load

For creators:

• Test link yourself
• Verify content was uploaded properly
• Check file isn't corrupted
• Ensure file format is supported
• Re-upload content if needed

Getting help:

• Screenshot any error messages
• Note your browser and device
• Contact link creator
• Email support with details