## When content won't display:

### For viewers:
1. Verify unlock was successful
   - Check for confirmation message
   - Look for email confirmation
   - Check if you were charged (paid links)

2. Refresh the page
   - Hard refresh (Ctrl+F5 or Cmd+Shift+R)
   - Try reloading a few times

3. Clear browser data
   - Clear cache and cookies
   - Try incognito/private mode
   - Use different browser

4. Check file type support
   - Ensure your browser supports the format
   - Update browser to latest version
   - Try desktop if on mobile

5. Internet connection
   - Large files need stable connection
   - Try different network
   - Wait for complete load

### For creators:
- Test link yourself
- Verify content was uploaded properly
- Check file isn't corrupted
- Ensure file format is supported
- Re-upload content if needed

### Getting help:
- Screenshot any error messages
- Note your browser and device
- Contact link creator
- Email support with details